GSIS Expands Mall-based service hubs across Metro Manila and Nearby Areas

The Government Service Insurance System (GSIS) continues to bring its services closer to members and pensioners through the expansion of its mall-based Ginhawa Service Hubs in key commercial centers in Metro Manila and nearby provinces.

GSIS members and pensioners may now conveniently access frontline services at the following locations:

Festival Mall, Alabang
Robinsons Galleria, Ortigas
Robinsons Novaliches
Robinsons Place Dasmariñas
SM Mall of Asia, Pasay City

The mall-based hubs aim to provide easier, faster, and more accessible government service for members who may find it difficult to visit GSIS branch offices during regular working hours.

“Mas pinalalapit natin ang serbisyo ng GSIS sa ating mga miyembro at pensioner. Sa pamamagitan ng ating Ginhawa Service Hubs sa mga mall, mas nagiging accessible, maginhawa, at mabilis ang kanilang transaksyon,” GSIS President and General Manager Wick Veloso said.

Available services include:

GSIS Touch assistance and registration
APIR assistance for pensioners
Loan and claims inquiries
Document submission and compliance
Lease with Option to Buy and Housing Accounts Restructuring and Condonation Program inquiries and applications
Non-life insurance inquiries
Status checking of applications and claims
Other member and pensioner assistance services

The service hubs are designed to complement GSIS’s digital transformation initiatives by providing accessible touchpoints in high-foot traffic areas while encouraging greater use of digital platforms such as the GSIS Touch mobile app.

Veloso said the initiative forms part of GSIS’ continuing efforts to improve member experience and expand service accessibility beyond traditional branch offices.

“Hindi na kailangang bumiyahe nang malayo ng ating mga miyembro at pensyonado para sa kanilang mga pangangailangan sa GSIS. Dinadala natin ang serbisyo kung nasaan ang tao,” he said.

Schedules and available services may vary per location. Members and pensioners are encouraged to monitor the official GSIS social media pages for updated advisories and operating hours.

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