Advisory from the Government
Reminder to DoT accredited tourism enterprise on responsible business practices during calamities
The Department of Tourism (DOT) has been receiving reports of alleged overpricing and unfair practices affecting travelers and tourism workers amid recent calamity-related disruptions.
The DOT reminds all tourism enterprises, particularly those accredited by the Department, to uphold responsible, considerate, and transparent business practices during times of calamity or emergency.
Accredited establishments are strongly advised not to impose unreasonable price increase for accommodation, restaurant services, or other tourism-related offerings. The Department likewise encourages all tourism enterprises to adopt fair and flexible policies for booking cancellations and rebookings, especially for guests affected by disrupted travel plans due to the calamity.
The DOT emphasizes that tourism is, above all, a platform for service and compassion. It is our shared duty to ensure that travelers, evacuees, and responders find safety, comfort, and dignity in our establishments during times of crisis. Overpricing or denial of service in these circumstances runs counter the spirit of hospitality and the principles that define the Filipino brand of service that we take pride of.
Furthermore, establishments are requested to proactively inform arriving guests of the current status of their facilities and operations, including any damages or limitations that may affect their stay or planned activities.
The Department continues to coordinate with local government units and other concerned agencies to monitor compliance and to ensure that accommodation facilities adhere to fair pricing and ethical business standards. At the same time, the Department, through its Regional Office, is likewise coordinating with our partners on the ground to assist affected tourism workers to ensure they are included in appropriate relief and livelihood support programs.
Together, let us embody the true essence of Filipino hospitality — one that uplifts lives, especially in the most challenging times.
