Lifestyle
DOT-VI conducts 2-day training for MASBOI
The Department of Tourism Region VI headed by RD Cristine Mansinares in partnership with the Local Government Unit of Malay through the Municipal Tourism Office headed by the Chief Tourism Operations Officer, conducted a 2-day training for all the members of the Malay Association Sailing Boat Owners Incorporated (MASBOI) at La Carmela de Boracay and Convention Center on November 7–8, 2022.
This training aims to instill the Filipino brand of service excellence among tourism frontliners capable of providing first-class quality services, as well as to demonstrate and put the Mabuhay and Salamat gestures into practice in order to generate a positive service experience for tourists and visitors of Boracay.
The Filipino Brand of Service Excellence (FBSE) is one of the flagship training programs of the DOT, envisioned to provide all frontliners in the tourism industry with a benchmark on how to render excellent service to our tourists the Filipino way and make it our “brand.”
Ms. Sophia Celeste Sarino served as the resource speaker of these two-day training, where she covered the main topics of the FBSE course, such as The 7Ms Filipino Values and Service Excellence, Understanding and Engaging the Customer Using the GUEST Technique, and The H.E.A.R.T. of Service Recovery wherein 124 members of MASBOI graduated as Filipino Brand of Service Excellence Trainers.
The Malay Municipal Tourism Office is extending its heartfelt gratitude to DOT Region VI, Mary Lou Escullar and Mary Dan Official for conducting this tourism industry skills training, creating a sustainable and excellent service among the tourism frontliners, which is also key to establishing a good customer relationship.
The Municipal Tourism Office would also like to express its gratitude to the Municipal Mayor of Malay, Hon. Frolibar Bautista , for always making all tourism frontliners feel acknowledged and supported.
