GSIS Opens New Baguio Branch Building, Kicking Off Anniversary and Ease of Doing Business Month

BAGUIO CITY– The Government Service Insurance System (GSIS) today officially opened its new Baguio branch building, significantly upgrading facilities and services for its members and pensioners in the region. The inauguration also marks the start of the GSIS’s 88th anniversary celebration, themed “GSIS at 88: Basta Sama-Sama, Tuloy-Tuloy ang Ginhawa,” and coincides with the observance of Ease of Doing Business Month, both commemorated in May.

The newly constructed office is located within the Philippine National Railways Compound on Governor Pack Road.

GSIS President and General Manager Wick Veloso led the opening ceremony. He was joined by Baguio City Rep. Mark Go and Mayor Benjamin Magalong, both of whom voiced strong support for the pension fund’s efforts to improve service delivery for government employees and retirees, a key theme for the Ease of Doing Business Month.

The new building provides a major improvement for the branch. Previously, GSIS Baguio operated from a rented space on Kisad Road, with operations divided across several floors, hindering efficiency. Despite those constraints, the branch served 40,253 members and pensioners, and 162 government agencies.

“Having our own office in Baguio is more than a logistical convenience. It is a declaration of commitment to our members who have dedicated their lives to public service, and commitment to this region, whose growth and development GSIS proudly supports,” Veloso said. “As we dedicate this new branch, I encourage all of you to build more than just records and files here. Build relationships, build trust, and build a legacy of service worthy of the members who walk through these doors.”

Constructed on a 3,132-square-meter lot, the new two-story GSIS Baguio office offers 1,400 square meters of modern space. It includes a spacious members’ lounge, an in-house clinic, dedicated rooms for various client transactions, and ample parking.

The location, near Burnham Park, the Department of Education building, commercial establishments, and a P2P terminal, enhances accessibility for clients.

The branch now features a Digital and Ease of Doing Business Center within the members’ lounge. This allows clients to use tablets for convenient account access and transactions, aligning with GSIS’s broader strategy to integrate digital solutions nationwide and improve the ease of doing business.

“Ang amin pong parating naiisip sa paggawa ng Ease of Doing Business o pagbigay ng ginhawa sa ating mga miyembro ay ang paggamit ng teknolohiya,” Veloso shared during a media interview. “Going forward, as we improve our IT footprint, the improvement will include artificial intelligence to ensure that we can provide immediate answers to perennial questions and address those that may be done by the use of AI and technology, para mas mapabilis po ang ating serbisyo.”