GSIS Touch mobile app hits 2M users, revolutionizing service for gov’t employees and pensioners

The Government Service Insurance System (GSIS) announced today that its mobile application, GSIS Touch, has surpassed two million registered users, representing a significant portion of its more than 2.7 million members and pensioners.

This landmark achievement is a core component of the state pension fund’s successful digital transformation, which has resulted in 99.6% of its services being fully digitalized.

The milestone allows members to access essential services, including emergency loans, securely from the comfort of their homes.

“Reaching two million users for GSIS Touch is a clear signal that we are on the right track with our digital-first approach,” GSIS President and General Manager Wick Veloso said. “This is particularly relevant at this time, when our members and pensioners need immediate, quick, and convenient access to services like emergency loans. The milestone represents two million members who can now get the help they need without leaving their homes nor wait in line.”

Launched in 2020 in response to the challenges of the COVID-19 pandemic, the GSIS Touch has evolved from a basic self-service platform into an award-winning, comprehensive mobile solution. It provides 24/7, paperless access to GSIS services, eliminating the need for members to visit physical branches.

The application’s rapid adoption is a testament to its convenience and useful features. The growth is driven by key innovations such as advanced facial recognition technology, which ensures secure identity verification and protects members from fraud while simplifying processes such as the Annual Pensioners Information Revalidation (APIR).

The app also generates a GSIS Digital ID to replace physical UMID cards, serving as a valid proof of identity for transactions.

Members can further apply for various loans, file claims, and track their status in real-time without paperwork or queues.

By mid-2025, the majority of GSIS loan applications and service requests were initiated through the app, demonstrating a significant shift away from traditional over-the-counter and kiosk transactions.

This digital-first approach has not only enhanced convenience but has also dramatically improved efficiency. Online enrollment through the app, for instance, has reduced processing time by 77%.

The success of GSIS Touch has earned both local and international acclaim. The application was a finalist at the 2025 World Pensions and Investments Excellence and Innovation Awards and received recognition from the ASEAN Social Security Recognition Awards this year. Reinforcing this success, the GSIS was a top honoree at the 2025 Anti-Red Tape Authority (ARTA) Report Card Survey (RCS) awarding ceremony, achieving a perfect 100% success rate across all surveyed branches and bringing home multiple awards for service excellence.

At a flag-raising ceremony last June, ARTA Executive Director Ernesto Perez praised the state pension fund. “GSIS is one of the best performers in our ARTA Report Card Survey, proof that real reform is possible when service comes with heart,” Perez stated. He lauded GSIS’s digitalization initiatives, specifically mentioning the GSIS Touch app and online claims processing as models for responsive, citizen-centric governance.

With its user base now at two million and growing, GSIS Touch stands as a benchmark for public sector innovation, proving that technology can make government services more accessible, transparent, and responsive to the needs of its members.